Privacy Policy

ELECALL respects your privacy and secures your online safety. This Privacy Policy explains how we collect, use, and disclose your personal information, and the steps we take to protect it.

Information Collection & Usage

We collect information in several ways to provide you with an efficient and customized experience:

  1. Registration & Orders

    • When you register or place an order, we may collect your name, address, gender, shipping and billing details, phone number, email address, and payment details.

    • This information is used to process orders, communicate with you, and improve services.

  3. Email Addresses

    • You may provide your email for newsletters, promotions, or notifications of new products.

    • Participation in contests or promotions is voluntary.

  4. Cookies & Other Technologies

    • Cookies help improve your browsing by remembering information and enabling shopping functions.

    • Web beacons may track site usage for analytics and advertising.

    • Third-party partners (e.g., advertising or logistics companies) may use cookies but cannot access your confidential information.

  5. Log Files

    • We automatically record IP addresses, browser type, ISP, and timestamps for security and troubleshooting.

  6. Age

    • We do not knowingly collect data from children under 13. Users must be 18 or supervised by a parent/guardian.

  7. Product Reviews

    • If you submit a review, your location may be visible to others, but your email remains private.

Information Use & Disclosure

  • Internal Use

    • Improve site content, marketing, and customer service.

  • Communication

    • Contact you regarding orders, updates, and service-related announcements.

    • You may unsubscribe from promotional emails at any time.

  • External Use

    • Information may be shared with third parties only when necessary (e.g., DHL/UPS for shipping, payment processors for transactions).

    • We may disclose information if required by law or to protect rights and prevent fraud.

    • We may share aggregated, non-personal data for analytics or advertising.

Data Security

  • All financial transactions use SSL encryption.

  • Access to personal data is limited to authorized employees.

  • We also rely on third-party providers with appropriate security measures.

  • While we take precautions, 100% online security cannot be guaranteed.

Opt-Out & Corrections

You may request to:

  • Update or correct your personal information.

  • Stop receiving promotional emails.

  • Disable your account.

To do so, contact ELECALL Customer Support at:
xuxiaonan@elecall.com

Please do not send sensitive information such as credit card numbers via email.

Offline Collection

We may also collect information through phone calls, orders, or correspondence. Offline data is processed securely and treated consistently with our online practices.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website:
https://www.elecall.com/

We encourage you to review it periodically.

Purposes of Use

Your information may be used to:

  • Personalize your experience.

  • Improve our website and services.

  • Process transactions.

  • Send order updates, promotions, and newsletters.

  • Administer contests, surveys, or special features.

Choice & Opt-Out

You can opt out of promotional communications anytime by following the unsubscribe link in emails or contacting us at:
xuxiaonan@elecall.com

ELECALL

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