Quality Commitment
ELECALL realizes the "fast, friendly, and accurate" service purpose of customer-centered service, and solemnly commits itself to the following:
（1）Guarantee to provide customers with high-qualityservices from pre-sales to after-sales processes, and carefully introduce product models, performance and features for customers when they choose.
（2） According to the needs of users, we will offer technical guidance and training, conduct quality tracking, and establish regular return-visit files. We will seriously take users’ suggestions to constantly improve the service quality.
（3） The engineering project will send technical service staff to the site for installation guidance and assistance for commissioning.
（4）The product can be replaced within 3 months after purchasing if the package is intact. The free warranty period is 12 months.
（5） Once the warranty period expires, the maintenance labor fee is waived and only the accessories are charged.
（6）Deliver goods on time with quality and quantity guaranteed, and strictly perform the responsibilities specified in the contract.
After-Sales service
The product can be replaced within 3 months after purchase if the package is intact; If there is something wrong with the product quality, it can be returned within 30 days and replaced or repaired within 3 months; The free warranty period is 12 months.
We promise to provide you with quick, gracious and accurate
integrated services.
“Green channel” policy
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