Step 1: Service Intention and Cooperation Approach
The offline company that needs us to provide the MRO strategic cooperation can contact our business representative to know about the related information; You can compare the prices of the products at any time. If the price of our products with the equivalent brand and specification is on the high side, you have the right to decide whether to buy nor not, because it is not a bundling sale.
Having signed the cooperation agreement, we will send special business representatives for the on-site registration and collection. They will classify the tools, departments and work categories on site for statistics to lay a data foundation for the
next step of service. If you do not want our business representatives to enter the
production area, you can communicate directly with them as long as you
provide corresponding data according to our requirements.
Step 3: Product Delivery and Follow-up Services
If you decide to purchase products, you can contact our business representative directly. If you are in urgent need of it, we will use Priority Mail Express; and if it's not urgent, we will deliver goods to your door for free. Our business representative will visit you at irregular intervals to know the usage of the
productsso as to obtain your timely feedback when problems arise.
Step 4: After-sales Service
If there is any quality problem with the product, we will replace it as soon as possible on the premise of not affecting production. And then identify and resole the quality problems. 5
We will inquire about customer satisfaction in time.Customers are invited to rate the service. If they arenot satisfied, we will provide door-to-door service to meet their satisfaction.
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Step 6: Professional APP Importing
Through years of online experience, we are familiar with the needs and habits of various customer groups.We will integrate these design elements into the
APP of self-developed electrical industrial products, which will enable
enterprises to purchase products more intuitively and conveniently according
to their own demands.
Step 7: Big Data Analysis
After the previous service, we will collect and extract all kinds of data in the APP background for analysis. On the one hand, it provides multi-dimensional big data services for enterprises and the content involved is from the demand trend and distribution of industrial products in an enterprise, industry or region to a certain type of work or individual habits of usage. On the other hand, it provides enterprises with more accurate, big data centered and overall solutions for industrial MRO products.Meanwhile, it also provides an accurate enterprise vitality index (MRO index) for the relevant government departments so that they can have a better understanding of the production and operation status of local enterprises to provide good basic data for the layout of the economy.
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